Frequently Asked Questions
What are the hours of the workshop?
Answer: All workshops are from 8:00am to 5:00pm, unless otherwise stipulated.
Where can I find the course outline/description?
Answer: All courses and full course description is listed under Workshops on the main menu.
How do I register for a course?
Answer: Instructions on how to register for a course is located under Registration on the main menu under How to Register.
Do I have to create an account to register for a workshop?
Answer: Technically, no, you do not have to create an account with ASK to register for a course.
Then, why are you asking me to and why would I want to create an account with ASK?
Answer: We encourage you to create an account, only to provide you an increased online and hands-on experience following your registration for a course.
- Holding an account with ASK allows you to view your history of courses you've recently registered for and have taken in the past.
- Following first time registration of a course, any future registration for one of our workshops will autofill basic name/address information on the registration form.
- In the event you are unable to attend the course you have registered for and have to cancel, you can login to your account and as long as it is 7 days prior to the course date, you can cancel your registration directly online.
Oh, Oh... I went ahead and registered for an upcoming course and didn't create an account. Can I still create an account and view my details?
Answer: Yes. If you have registered for an upcoming event before creating an account, you can still do so. Your registration details will catch up to your account.
I've created an account and registered for a course, but still can not view my registration history under my account. What's the problem?
Answer: If you have chosen an offline payment to pay for your workshop, and you have either not paid yet, or we have not received your payment, your registration is not complete so you will not be able to view your registration history. Once we receive payment, your account will be updated and you will be able to view your history.
Will I receive a confirmation after I register for a course?
Answer: A confirmation of registration, including course date and time will be sent to you by email following your registration for a workshop.
Will I receive a reminder before the workshop?
Answer: Yes. A reminder of your course date and time will be sent to you by email 6 days prior to your workshop.
Do the courses need to be paid up front?
Answer: Yes. All courses must be paid in advance by credit card, paypal, e-transfer, cheque or money order.
What are my methods of payment for workshops?
Answer: Accounting Software Knowledge Inc. accepts the following forms of payments:
- Online, directly and securely, through the registration form with your Credit Card - pay with your Visa or Mastercard
- Online, directly through the registration form using Paypal (pay using a credit card or through your bank account)
- E-transfer: Email payment direct from your bank account
- Credit Card (Visa or Mastercard) by phone - We will be happy to accept your credit card by phone. Please call 1-888-275-5733.
- Cheque or Money Order - Note: You must still register online for your desired workshop, and, we must receive your cheque or money order 10 days prior to the course start date. Please see further details under Payment Options, located under Registration on the main menu.
Do I have to pay online?
Answer: No. We have developed a perfectly safe environment for credit cards; however, if you don’t feel comfortable paying online, please call 1-888-275-5733 and we will take your credit card information over the telephone instead.
I want to pay by credit card, but am not comfortable paying online.
Answer: We have developed a perfectly safe environment for credit cards; however, if you don’t feel comfortable paying online, please call 1-888-275-5733 and we will take your credit card information over the telephone instead.
Can I pay by cheque?
Answer: Yes, however, you must still register online for your desired workshop, and, we must receive your cheque 10 days before the course start date. Please see further details under Payment Options, located under Registration on the main menu.
What is your cancellation policy?
Answer: All ASK Inc. course fees include a non-refundable $30 deposit. If you are unable to attend the course for which you have registered, your registration fee will be refunded (minus the deposit) only if you (a) cancel the registration online through your registered account with ASK Inc., or, (b) notify ASK Inc., in writing, faxed to 1-888-474-1733, at least 7 days prior to the date the course begins. If you cancel your registration less than 7 days before the date the course starts, you must notify ASK Inc., in writing, faxed to 1-888-474-1733. You will not be reimbursed, but a credit (minus the deposit) will be applied to your account, which can later be used for the next available course in your area. If you choose not to register in the next available course, your fee will be forfeited.
If I am unable to attend the course, but a co-worker can, is the registration transferrable?
Answer: Yes, the registration is transferrable. You must fax the information to 1-888-474-1733, at least 48 hours prior to the date the course begins, and the fax must contain your registration information and the registration information of the person replacing you. If that person is unable to attend the course, the entire registration fee is non-refundable.
I am unable to attend the course. How do I cancel my registration online?
Answer: If you have created an account with us and it is at least 7 days prior to your course date, you can cancel your registration directly online. Simply follow these steps:
- Login into your account
- Locate the User Menu on the right side in the main body of the site
- Click Registration History
- Click the course title you registered for
- Scroll to the bottom of the page and click the Cancel Registration button
- Confirm that you wish to cancel the registration by clicking the OK button in the pop up box
- A confirmation of your cancellation with further information will appear
- Our workshop registration team will check your registration and if you have already paid for the workshop, will process your refund within 24 hours the time of cancellation
I am unable to attend the course, but the course is less than 7 days away, or I can't cancel my registration online. What do I do now?
Answer: If you are unable to attend the course for which you have registered, you can cancel your registration by notifying ASK Inc., in writing, faxed to 1-888-474-1733.
What if I am able to attend only part of the course?
Answer: If you cannot attend the entire session, the benefit to you will be dramatically reduced. You will still receive the handout/workbook. However, there will be no refund for the portion you did not attend. ASK Inc. strongly recommends if you know in advance that you will only be available for part of the day, that you schedule your attendance for a future course.
Your workshops state they are 'fast-paced'. What does fast-paced mean?
Answer: ASK workshops are hands-on and therefore, inputting data into the software is a main component of the course. Viewing and inputting into different areas of the software will give you the knowledge on how to move effectively within the system. If you cannot type well or have problems reading a computer screen, you may find it difficult to keep up with the rest of the class.
Do I need to bring my computer?
Answer: No. ASK Inc. will provide you with a computer to use during the course.
Is there anything I should bring to class?
Answer: Yes. You should bring something to write with(pen or pencil), a highlighter, and a memory stick(flash/jump drive), as we will perform a complete backup at the end of the day.
Does the course include breakfast or lunch?
Answer: No. You are responsible for your own meals. However, ASK Inc. does provide coffee, tea, and water at most locations. There is a one-hour break for lunch, and you may choose to bring a bag lunch or go out, depending on availability at the course location. The instructor will remain on-site during the lunch break to answer questions.
Do you offer discounts?
Answer: ASK Inc. courses are designed for small businesses. We don’t just teach the software program you sign up for, but also how to use standard accounting practices so that your accounts will be clean, clear, and ready for year-end. We believe that every situation is unique, and allow — and encourage — you to ask all the bookkeeping questions you need to, both during the course and after. Offering this value-added feature — one you won't get anywhere else — means we do not offer discounts. Please feel free to bring bookkeeping questions to the class.
What will I have at the end of the course?
Answer: You will have a complete handout/workbook, answers to any questions you brought to the class, a certificate of completion, and the opportunity to ask follow-up questions after the completion of the course. All this in addition to a thorough day of hands-on instruction, using real-life examples and current versions of the software!
Is child care available?
Answer: Sorry, you will have to make your own arrangements for any required child care.
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